Terms of Service

1.Acceptance of Terms

These Terms of Service (the “Terms”) form a legally binding agreement between you (“you”, “your”, or the “User”) and Maurya Group (“we”, “us”, “our”, or the “Owner”), a residential rental business operating from Amethi, Uttar Pradesh, India, in relation to your access to and use of the Maurya OS lease-management platform (the “Platform” or the “Service”).

By creating an account, submitting an application, signing a lease through the Platform, paying rent through the Platform, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, do not use the Platform.

2.Description of the Service

Maurya OS is a web-based lease-management platform used by Maurya Group and, in future, by other landlord businesses under a SaaS arrangement. Depending on your role, the Service may allow you to:

• Browse rooms and properties offered by Maurya Group;
• Submit a rental application, upload identity and income documents, and pay an application fee (if any);
• Invite a cosigner or guarantor to co-sign your application;
• Sign a lease agreement electronically;
• Pay rent, view rent history, receive receipts, and download tax certificates;
• Submit maintenance requests, upload photos, and track their status;
• Communicate with the landlord via in-app messaging, email, or WhatsApp bridge;
• Receive notices, receipts, and reminders;
• Access self-service settings for your profile, contact information, and communication preferences.

The Service is provided over the public internet. Some features require an active internet connection. Some features may be added, removed, or changed at our discretion (see Section 18).

3.Eligibility

You must be at least 18 years old and legally competent to enter into a binding contract under the Indian Contract Act, 1872 (or the equivalent law of your country of residence) in order to create an account or submit a lease application through the Platform.

If you are under 18, you may be listed as a dependent on a lease held by a parent or legal guardian, but you may not create an account or sign a lease yourself.

By using the Platform you represent and warrant that (a) you meet the eligibility requirements above, (b) the information you provide is true, accurate, current, and complete, and (c) your use of the Platform will not violate any applicable law or any third-party right.

4.Account Registration & Verification

To use most features of the Platform you must register an account. Registration currently requires:

• A valid, monitored email address, verified by one-time password (OTP);
• A valid Indian mobile phone number, verified by Firebase Phone Auth;
• Acceptance of these Terms and the Privacy Policy.

One account per person. You may not create more than one account, and you may not create an account on behalf of another person without their written authorisation.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at support@mauryagrp.com if you suspect unauthorised access.

We may verify your identity by any lawful means, including but not limited to reviewing government-issued ID, contacting your employer, contacting prior landlords, or asking for additional documentation. If we cannot verify your identity to our reasonable satisfaction, we may decline to provide the Service.

5.User Obligations

By using the Platform you agree to:

1. Provide truthful information. All information you submit — in your profile, in an application, in a lease, in a payment record, in a maintenance request, or in any communication — must be true, accurate, current, and complete. Providing false information is grounds for immediate termination and may be treated as fraud.
2. Keep your account secure. Use a strong password. Do not share your OTP or your session with anyone. Sign out when you finish on a shared device.
3. Comply with the law. Use the Platform only for lawful purposes and in a manner consistent with all applicable Indian laws (including the Information Technology Act, 2000; the Rent Control laws applicable in your locality; the Income Tax Act, 1961; and, if relevant, the DPDP Act, 2023).
4. Respect other users. Do not harass, threaten, defame, or discriminate against other users, our staff, or third parties in messages you send through the Platform.
5. Do not scrape. You may not use automated tools (bots, crawlers, scripts) to extract data from the Platform, other than a search-engine crawler indexing public pages.
6. Do not tamper. Do not attempt to disable, bypass, or interfere with any security, rate-limit, or authentication mechanism.
7. Report issues. If you discover a security vulnerability, notify us at support@mauryagrp.com before disclosing it publicly.

6.Owner's Rights

We reserve the right, at our sole discretion, to:

• Approve or reject any application, with or without reason, subject to applicable anti-discrimination law;
• Set, change, and enforce house rules, occupancy limits, pet policies, and lease terms;
• Set, change, and enforce eligibility criteria for our properties;
• Modify, suspend, or discontinue any part of the Platform, with reasonable notice where practicable;
• Suspend or terminate any account that violates these Terms, applicable law, or our house rules;
• Access, review, and audit any data you submit to the Platform for the purpose of operating the Service, resolving disputes, defending legal claims, and complying with the law;
• Export data for legitimate business purposes (tax filings, audits, legal proceedings, business continuity, migration).

Nothing in this section overrides your rights under Section 7 of the Privacy Policy or under applicable law.

7.Payments and Fees

The Platform is currently free to use. There is no charge for creating an account, submitting an application, signing a lease, or paying rent through the Platform. Rent itself is separately owed to the Owner under the lease agreement — the Platform is only the channel through which it is paid and recorded.

We reserve the right to introduce fees for the Platform in the future (for example, an applicant convenience fee, a payment-processing fee, or a SaaS subscription for landlord users). We will give at least 30 days' prior notice of any new fee, by email and in an in-app banner, before it becomes payable. You may close your account before the fee takes effect if you do not wish to pay it.

Where you make payments through the Platform (rent, application fee, deposit), you authorise the Platform's payment intermediary to process the payment on your behalf and to record the transaction on our books. You are responsible for any bank charges, UPI charges, or transaction fees your bank imposes.

Refund policy: refunds of rent, deposit, or application fees are governed by the underlying lease agreement, our house rules, and applicable law — not by these Terms.

8.Content You Submit

You retain ownership of all information, photographs, documents, messages, and other content that you submit to the Platform (“User Content”).

You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, and process User Content solely for the purpose of operating the Platform, providing the Service to you, complying with the law, and defending legal claims. This licence lasts for as long as we lawfully retain the User Content (see Section 5 of the Privacy Policy) and terminates when we delete it.

You represent and warrant that (a) you own or have the necessary rights in the User Content, (b) the User Content does not infringe any third-party right, and (c) the User Content is not unlawful, defamatory, obscene, or misleading.

We do not claim ownership of your User Content and we will not sell or license it to third parties for advertising or marketing purposes.

9.Intellectual Property

The Platform — including the “Maurya OS” name, logo, source code, page layouts, form flows, business logic, database schema, API design, documentation, and all associated intellectual property — is and remains the exclusive property of the Owner. All rights are reserved.

Nothing in these Terms grants you any right, title, or interest in the Platform other than the limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose in accordance with these Terms.

You may not copy, modify, reverse-engineer, decompile, disassemble, translate, or create derivative works of the Platform, or remove any proprietary notice, except to the extent expressly permitted by applicable law.

10.Prohibited Uses

You must not, and must not attempt to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose;
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity;
• Upload malware, viruses, worms, trojans, ransomware, or any other malicious code;
• Interfere with, disrupt, or place an unreasonable load on the Platform's infrastructure;
• Circumvent rate limits, CAPTCHAs, or authentication mechanisms;
• Harvest, scrape, or otherwise collect personal information about other users;
• Use the Platform to send unsolicited commercial communications (spam);
• Use the Platform to harass, stalk, threaten, or discriminate against any person;
• Use the Platform to publish, transmit, or share content that is obscene, defamatory, hateful, or infringing;
• Use the Platform to submit false or forged government identification, income documentation, or references;
• Use the Platform in any way that would cause us to violate any applicable law or third-party right.

11.Termination

11.1 Termination by the Owner

We may suspend or terminate your account, in whole or in part, at any time, with or without prior notice, if:

• You breach any material provision of these Terms;
• You use the Platform in violation of applicable law;
• Your lease with us is terminated for cause;
• We are required to do so by a court order, regulator, or other lawful authority;
• We reasonably suspect fraud or unauthorised use of your account.

Where practicable, we will provide advance notice and a reasonable opportunity to cure the breach.

11.2 Termination by You

You may close your account at any time via /account or by emailing support@mauryagrp.com. If you have an active lease, closing the Platform account does not end the lease — the lease is a separate legal agreement and remains in force until it ends in accordance with its own terms.

11.3 Effect of Termination

On termination, your right to access the Platform ceases. Certain provisions of these Terms survive termination, including without limitation Sections 5 (User Obligations, insofar as they relate to lawful use), 8 (User Content licence, only for the retention period), 9 (Intellectual Property), 12 (Warranty Disclaimer), 13 (Limitation of Liability), 14 (Indemnification), 15 (Governing Law), 16 (Dispute Resolution & Arbitration), 19 (Severability & Waiver), and 20 (Entire Agreement).

Termination does not release you from the 10-year data retention obligations described in Section 5 of the Privacy Policy — we will continue to retain records to the extent required by the Income Tax Act, 1961 and other applicable laws.

12.Warranty Disclaimer

To the maximum extent permitted by applicable law, we disclaim all express and implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, error-free operation, freedom from viruses, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Platform will meet your requirements, that it will be available at any particular time or location, that defects will be corrected, or that any information obtained through the Platform is accurate or reliable.

Notice templates are templates — not legal advice. The Platform provides templates for lease agreements, rent-increase notices, eviction notices, receipts, and other legal documents. These templates are provided for administrative convenience only and do not constitute legal advice. You are responsible for having your lawyer review and adapt any template before you rely on it in a legal proceeding. We disclaim any liability arising from your use of a template that has not been reviewed by qualified counsel.

13.Limitation of Liability

To the maximum extent permitted by applicable law:

• Neither party shall be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost data, lost goodwill, or business interruption, arising out of or relating to the Platform or these Terms, even if that party has been advised of the possibility of such damages.
• Our aggregate liability to you for all claims arising out of or relating to the Platform or these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees you paid to us for use of the Platform in the twelve (12) months immediately preceding the claim. Because the Platform is currently free (Section 7), our aggregate liability is currently limited to ₹0. If we begin charging fees, the cap adjusts to fees actually paid.

Nothing in these Terms limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (c) any other liability that cannot lawfully be limited or excluded.

These limitations reflect a fair allocation of risk between us given that the Platform is provided free of charge. If you do not accept these limitations, do not use the Platform.

14.Indemnification

You agree to indemnify, defend, and hold harmless the Owner, its partners, directors, employees, contractors, and infrastructure providers (Google, Cloudflare, Resend, VirusTotal) from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms or the Privacy Policy;
• Your violation of any applicable law;
• Your violation of any third-party right;
• Any content you submit to the Platform;
• Any misrepresentation or fraudulent conduct in your use of the Platform.

We will notify you promptly of any claim for which we seek indemnification and will co-operate reasonably with you (at your expense) in the defence of the claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification.

15.Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by, and construed in accordance with, the laws of the Republic of India, and the substantive laws of the State of Uttar Pradesh to the extent state-specific laws apply.

Nothing in this section deprives you of the protection of any mandatory consumer-protection law of your place of residence that cannot be excluded by contract.

16.Dispute Resolution & Arbitration

16.1 Informal Resolution First

Before initiating any formal proceeding, the parties agree to attempt to resolve the dispute informally by good-faith negotiation for at least 30 days after the aggrieved party gives written notice of the dispute to the other party at the address specified in Section 20.

16.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or the relationship between you and the Owner that is not resolved under Section 16.1 shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 of India, as amended from time to time.

• Seat of arbitration: Amethi, Uttar Pradesh, India.
• Venue: Amethi, Uttar Pradesh (or such other location in Uttar Pradesh as the parties may agree in writing).
• Language: English (with Hindi permitted for evidence and oral submissions).
• Number of arbitrators: One (1) sole arbitrator, appointed by mutual agreement of the parties within 30 days of the arbitration notice, or, failing agreement, appointed by a court of competent jurisdiction in Uttar Pradesh under Section 11 of the Arbitration and Conciliation Act, 1996.
• Governing law of the arbitration: Indian law, as specified in Section 15.

The arbitration award shall be final and binding on the parties and shall be enforceable in any court of competent jurisdiction. The parties waive any right to appeal the award to the extent permitted by law.

16.3 Court Jurisdiction (Ancillary)

Subject to the arbitration agreement in Section 16.2, the courts at Amethi, Uttar Pradesh shall have exclusive jurisdiction over any residual matter, including proceedings under Section 9 (interim relief) and Section 34 (setting aside an award) of the Arbitration and Conciliation Act, 1996.

16.4 Costs

Each party bears its own costs of the arbitration in the first instance. The arbitrator may award costs to the prevailing party in the final award if the arbitrator so determines.

16.5 Class-Action Waiver

To the maximum extent permitted by applicable law, disputes will be arbitrated on an individual basis. Neither party may bring a claim as a plaintiff or class member in a purported class or representative proceeding.

17.Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than an obligation to pay money) to the extent that the failure or delay is caused by circumstances beyond that party's reasonable control, including without limitation: acts of God, natural disasters, epidemics or pandemics, government orders, war, terrorism, civil unrest, industrial action, power failures, internet or telecommunications failures, failures of third-party infrastructure providers (including Google Cloud, Cloudflare, and Resend), fires, floods, or earthquakes.

The affected party shall notify the other party as soon as practicable of the force-majeure event and shall use reasonable efforts to mitigate its effects. If a force-majeure event continues for more than 90 days, either party may terminate these Terms on written notice.

18.Modifications to the Terms

We may modify these Terms from time to time — for example when we add a new feature, when applicable law changes, or when we correct an error.

When we make a material change, we will:

• Post the updated Terms at /terms with a new “Last Updated” date;
• Notify you by an in-app banner on next sign-in;
• Send an email notification to the address on file at least 30 days before the change takes effect.

Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance. If you do not agree, you may close your account before the effective date, subject to the retention obligations in the Privacy Policy.

Non-material corrections (typos, formatting, clarifications that do not change the substance) may be made without notice.

19.Severability & Waiver

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

Waiver. Our failure or delay in exercising any right, power, or remedy under these Terms shall not operate as a waiver of that right, power, or remedy. A single or partial exercise of any right, power, or remedy shall not prevent any further exercise of that or any other right, power, or remedy.

No third-party beneficiaries. These Terms are for the sole benefit of you and us. No third party has any right to enforce any provision of these Terms, except that our infrastructure providers named in Section 14 (Indemnification) are express third-party beneficiaries of Section 14.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a successor entity in connection with a sale of the business, subject to the successor entity assuming our obligations under the Privacy Policy.

20.Entire Agreement & Contact

These Terms, together with the Privacy Policy, any lease agreement you have signed with the Owner, and any additional terms we present when you use a specific feature, constitute the entire agreement between you and us with respect to the Platform, and supersede all prior or contemporaneous communications, representations, and agreements between us on the same subject.

In the event of a conflict between these Terms and your lease agreement, the terms of your lease agreement shall prevail with respect to the tenancy itself; these Terms govern only your use of the Platform.

Contact Information

By using the Platform, you acknowledge that you have read these Terms, understood them, and agree to be bound by them.